# How people are using AI while trust lags

Canonical page: https://data.verasight.io/ai/how-adults-are-using-ai-while-trust-lags/
Published: 2026-05-11

> Featured topic in AI & Tech.

About 44% use ChatGPT and 42% use AI for personal tasks, while 51% say AI can be trusted only some of the time.

## Overview: AI use and trust

AI use has moved into everyday information tasks, but trust has not caught up with adoption.

About 44% of adults say they use ChatGPT, and 42% say they use AI for personal tasks. At the same time, 51% say AI can be trusted to provide correct information only some of the time.

## AI is useful before it is deeply trusted

Roughly 51% say AI can be trusted to provide correct information only some of the time. Another 12% say none of the time.

That limited trust coexists with practical use. About 42% say they use AI for personal tasks, 26% for entertainment, 26% for health, and 25% for work-related tasks.

## ChatGPT is the most common chatbot named

ChatGPT is the most commonly reported chatbot, with 44% saying they use it. Gemini follows at 27%, and Microsoft Copilot at 17%.

A large share remains outside chatbot use: 38% say they do not use AI chatbots.

## Adults draw limits around synthetic people and government replacement

Nearly half of adults choose the least comfortable rating when asked about generative AI using synthetic people as part of a survey group.

Replacing federal employees with AI systems also faces more opposition than support. About 42% say it would lead to worse public services, and 34% say it would make government less responsive.

## Supporting evidence

### 51% say AI can be trusted to provide correct information only some of the time.

Question: How much of the time do you think you can trust artificial intelligence (AI) to provide correct information?

Note: Anchors the topic in limited trust in AI accuracy.

Topline:

- Some of the time: 50.8%
- Most of the time: 28.6%
- None of the time: 11.6%
- Just about always: 6.4%
- Always: 2.6%

### 44% say they use ChatGPT, while 38% say they do not use AI chatbots.

Question: Which of the following Artificial Intelligence (AI) chatbots do you use?

Note: Shows which chatbots adults report using.

Topline:

- OpenAI / ChatGPT: 43.6%
- I do not use AI chatbots: 38.3%
- Gemini: 26.9%
- Microsoft Copilot: 16.9%
- Grok: 6.9%

### 42% say they use AI for personal tasks.

Question: Do you use artificial intelligence (AI) to get information about any of the following

Note: Shows practical AI use for personal, work, health, entertainment, sports, and politics information.

Topline:

- Personal tasks: 41.9%
- I do not use artificial intelligence: 38.9%
- Health: 25.8%
- Entertainment: 25.8%
- Work related tasks: 24.7%

## Methodology

- Mode: Verasight panel recruited via random address-based sampling, random person-to-person text messaging, and dynamic online targeting
- Population: US adults age 18+
- Field dates: 2025-04-09 → 2025-04-15
- Base (unweighted): 1,000
- Margin of error: +/- 3.5%
- Module: policy
- Sponsor: Verasight
- Weight variable: weight
- Weighting targets: age, race/ethnicity, sex, income, education, region, metropolitan status

## Sources

- [How much of the time do you think you can trust artificial intelligence (AI) to provide correct information?](https://verasight-mpsa-2025.tiiny.co#trust-in-artificial-intelligence-to-provide-correct-information): verasight-mpsa-2025.tiiny.co: Anchors the topic in limited trust in AI accuracy.
- [Which of the following Artificial Intelligence (AI) chatbots do you use?](https://verasight-mpsa-2025.tiiny.co#usage-of-artificial-intelligence-chatbots): verasight-mpsa-2025.tiiny.co: Shows which chatbots adults report using.
- [Do you use artificial intelligence (AI) to get information about any of the following](https://verasight-mpsa-2025.tiiny.co#topics-for-which-ai-is-used): verasight-mpsa-2025.tiiny.co: Shows practical AI use for personal, work, health, entertainment, sports, and politics information.
- [On a scale from 1 to 5 (1 lowest to 5 highest), to what extend do you feel comfortable with generative artificial intelligence (AI) using synthetic “people” to be part of a survey group?](https://verasight-mpsa-2025.tiiny.co#synthetic-ai-people-in-survey-samples): verasight-mpsa-2025.tiiny.co: Adds a boundary condition around comfort with synthetic survey participants.
- [Do you support replacing federal employees with Artificial Intelligence systems?](https://verasight-mpsa-2025.tiiny.co#support-for-replacing-federal-employees-with-ai-systems): verasight-mpsa-2025.tiiny.co: Adds a public-sector replacement frame where opposition is more common than support.

## Citation

Verasight MPSA Omnibus Survey #2025-026, fielded April 9-15, 2025, N=1,000 US adults age 18+, +/- 3.5%.

Canonical question URL: [https://verasight-mpsa-2025.tiiny.co#trust-in-artificial-intelligence-to-provide-correct-information](https://verasight-mpsa-2025.tiiny.co#trust-in-artificial-intelligence-to-provide-correct-information)