How people are using AI while trust lags
Core finding
AI use has moved into everyday information tasks, but trust has not caught up with adoption.
About 44% of adults say they use ChatGPT, and 42% say they use AI for personal tasks. At the same time, 51% say AI can be trusted to provide correct information only some of the time.
AI is useful before it is deeply trusted
Roughly 51% say AI can be trusted to provide correct information only some of the time. Another 12% say none of the time.
That limited trust coexists with practical use. About 42% say they use AI for personal tasks, 26% for entertainment, 26% for health, and 25% for work-related tasks.
Stacked breakdown
51% say AI can be trusted to provide correct information only some of the time.
n = 1,000 · Apr 9–15, 2025 · MoE ±3.5%
Topline
42% say they use AI for personal tasks.
n = 1,000 · Apr 9–15, 2025 · MoE ±3.5%
ChatGPT is the most common chatbot named
ChatGPT is the most commonly reported chatbot, with 44% saying they use it. Gemini follows at 27%, and Microsoft Copilot at 17%.
A large share remains outside chatbot use: 38% say they do not use AI chatbots.
Topline
44% say they use ChatGPT, while 38% say they do not use AI chatbots.
n = 1,000 · Apr 9–15, 2025 · MoE ±3.5%
Adults draw limits around synthetic people and government replacement
Nearly half of adults choose the least comfortable rating when asked about generative AI using synthetic people as part of a survey group.
Replacing federal employees with AI systems also faces more opposition than support. About 42% say it would lead to worse public services, and 34% say it would make government less responsive.
Methodology
Full methodology →| Mode | Verasight panel recruited via random address-based sampling, random person-to-person text messaging, and dynamic online targeting |
|---|---|
| Population | US adults age 18+ |
| Field dates | Apr 9–15, 2025 |
| Base (unweighted) | 1,000 |
| Margin of error | ±3.5% |
| Module | policy |
| Sponsor | Verasight |
| Weight variable | weight |
| Weighting targets | age, race/ethnicity, sex, income, education, region, metropolitan status |
Sources
- verasight-mpsa-2025.tiiny.co
How much of the time do you think you can trust artificial intelligence (AI) to provide correct information?
- verasight-mpsa-2025.tiiny.co
Which of the following Artificial Intelligence (AI) chatbots do you use?
- verasight-mpsa-2025.tiiny.co
Do you use artificial intelligence (AI) to get information about any of the following
- verasight-mpsa-2025.tiiny.co
On a scale from 1 to 5 (1 lowest to 5 highest), to what extend do you feel comfortable with generative artificial intelligence (AI) using synthetic “people” to be part of a survey group?
- verasight-mpsa-2025.tiiny.co
Do you support replacing federal employees with Artificial Intelligence systems?
Cite this topic
Verasight MPSA Omnibus Survey #2025-026, fielded April 9-15, 2025, N=1,000 US adults age 18+, +/- 3.5%.